Easy process, salesman was friendly, overall good experience.

We purchased a new 2022 Ford Edge from Smail Ford for our Municipal Authority and were very pleased with the process from initiation of our order through delivery. Smail Ford was in contact with us periodically to provide updates during the wait for the car to be produced. Once the car was delivered to Smail Ford, they worked with us remotely to sign most of the documents which made the process very efficient. They also arranged to deliver the car to our faciilty.

This is my first time dealing with Smail. I purchased a 2022 F250 CCSB diesel. So far so good. My only "not" positive" comment was the trade in appraisal. I didn't feel it was a good price and I was right. They went strictly by KBB pricing and not where the market was truly at. Another dealer 3 hours away bought it at a much higher offer and they sold it for profit in 3 days. The buying aspect was very good. They kept their word on price protection. Not all dealers are doing that. I went to 4 local Ford dealers felt the most comfortable overall here.

Very friendly and easy to deal with I would recommend buying a vehicle from them

Knowlegible....and informative .

I am extremely satisfied with my car buying experience at Bud Smail Ford and more specifically with the salesperson, Lloyd Thomas! The moment I walked into the dealership Lloyd greeted me and took the time to discuss my vehicle needs and even took the time to get me to test drive my selection. This was not the experience I had walking into other dealerships before checking out Bud Smail Ford. Lloyd helped me customize my car and provided honest feedback on options and did not try to oversell. Michael Stanley called me when my car arrived and walked me through an effortless car buying process, from the trade-in of my old car, to coordinating with the finance department, introducing me to the service department personnel for future service needs, making sure my auto insurance policy was transferred and finally getting me accustomed with the bells and whistles in my new car. Bud Smail Ford and its staff, Lloyd Thomas and Michael Stanley in particular made my car buying experience awesome. I highly recommend Bud Smail Ford!

Love my 2022 Ford F-150 Lariat. Smail Auto Group is great to work with and my salesman Kirill was very helpful! Would highly recommend Smail Auto Group!

Friendly staff

Only issue was the oil change % and did not put on a reminder sticker. Not a major deal for me but other customers may not know how to reset it. Overall service has been good.

Great people that help you

The process of selling my previous car, and leaving the lot with my new car was simple, hassle free, quick and easy. Everyone there was extremely nice and helpful. All the workers were pleasant and easy to talk to. I’m definitely happy with my purchase!

Bought a new F150 Raptor from Smail. Great experience all around. Easy and fast transaction. Will definitely purchase from them again. John Poole and Jason Mossing were great to deal with. Thanks for a great buying experience!

Great sales people. Not pushy. If you go to find a vehicle, ask for Jake.

I had a great experience purchasing a used truck through Smail Ford. I went in on a Saturday morning and was able complete the process relatively quickly in only a couple hours. Everyone was friendly and helpful. I would recommend them and would be a return customer.

Great sales person, John skowronek.

Thank you to John Poole for being so responsive to my asking about a jeep they had for sale. He was kind, competent, and professional. The service at Smail was excellent and everyone was friendly and helpful.

Michael Stanley was wonderful to work with. I enjoyed the whole car buying experience and love my new Ford. Thank you!

Fast speedy service thank you.

I’d like to put out there that this dealership was by far the most professional, courteous, and the most helpful of all the places I had been over the previous 2 months. It had been a long process trying to find a truck worth trading mine in for. Even through tons of test drives and lots of second guessing myself I was able to lock a decision in and drive off the lots in a new truck. Eric was the one who helped me out and he was not pushy. He was eager to answer all my questions and was very patient. I will definitely continue to give them my business

Everything from start to finish was amazing! I found the vehicle I wanted online. Michael Stanley contacted me the next day and I drove home later that afternoon! Everyone there was absolutely amazing to work with! I love my new explorer! I will definitely be back when I'm ready to trade up again! I highly recommend Smail Auto Group

I loved my experience when I went in to Smail Ford. I was immediately greeted by two men and was directed to John Poole. He was extremely knowledgeable on my purchase of a 21 Ford Bronco that I was lucky enough to take home that same day. He was honest and showed me every little detail of the vehicle and even added me to Bronco Facebook groups. He got me set up with Ford Pass. And was just really patient, respectful, and genuinely caring. I highly recommend this dealership they are family friendly and just overall 5 star kind of people!

Excellent experience with Smail Ford, Jason, Lloyd and Nick! Highly recommend Smail for anyone looking to purchase a new vehicle...

Shout iut to the team at Smail Ford. We love our new Mustang GT. Your knowledge, respect, love of the vehicle and its performance made all the difference. I have purchased three cars from Smail and will be back again in the future.

Excellent, prompt and respectful service! Thank you. Same day service, with no upsell, informative and a timely completion of the work.

Smail Mazda went for inspection appointment was 9.30 done by 10.15 with car wash very good experience